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FAQ's

How can I contact Jungle Fever UK?

Either by telephone; on 01245 265309

In writing to;

Jungle Fever UK, 3 Rainsford Road, Chelmsford, Essex, UK CM1 2PZ

For all queries contact; paul@junglefeveruk.co.uk

Is there a catalogue of the products you sell?

Yes please visit our store

SHIPMENT, ORDERS and RETURNS

What are my payment options?

Credit or Debit card.

Which countries do you ship to?

We ship to the United Kingdom only.

Can I place an order of the phone?

Yes please ring 01245 265309

How much is Postage & Packaging?

Shipping is £4.95 but FREE when your order is over (£50+VAT).

Do you deliver to P.O box?

Unfortunately, parcels cannot be delivered to a P.O Box address.

Do you dispatch on Saturday, Sunday or Bank holidays?

Unfortunately, we only dispatch goods on Monday to Friday excluding Bank Holidays.

How soon will my order arrive?

All orders are dispatched via?

Please allow 2-3 working days from placing your order, although goods normally arrive much quicker.

Please note, external factors may cause delays.

Can I change/amend my order once it’s been placed?

Contact us either via e-mail at paul@junglefeveruk.co.uk or telephone 01245 265309. Our aim is to dispatch all orders promptly, but providing your order has not been dispatched we will be able to alter it for you.

What is your returns / complaints policy?

Our expectation is that you will be delighted with your purchase. However, If you are not entirely satisfied with your products, notify paul@junglefeveruk.co.uk within 48 hours of receipt of delivery. Return the goods, ensuring you have proof of postage and the goods are unused and in the original condition and packaging, within 14 days (of receiving your goods) and we will issue you an exchange or refund.

When returning goods, please obtain proof of postage. Jungle Fever UK cannot accept responsibility for items that fail to reach us.

Please note Jungle Fever UK will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged.

What happens if my items arrive damaged?

Please notify paul@junglefeveruk.co.uk within 48 hours of receipt, stating the nature of damage and we will arrange for an SAE to be sent to you to enable the return of the item(s) to us. Once we are in receipt of the item we will arrange for a replacement item to be shipped.

How will I know if you’ve received my return?

All returns must be made using a signed for service, please see the Terms & Conditions on our website www.junglefeveruk.co.uk

You will be able to track your item and verify that we have received it.